Refund Policy
REFUND POLICY
At Zenvyqo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. RETURNS
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
To start a return, you must contact us first at zenvyqo@outlook.com. Returns sent without prior approval may not be accepted.
2. NON-RETURNABLE ITEMS
Certain items cannot be returned, including:
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Personal care or hygiene products (if opened)
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Perishable goods
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Gift cards
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Items marked as “Final Sale”
3. DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include:
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Your order number
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A description of the issue
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Photo or video evidence
We will resolve the issue by offering a replacement or full refund at no additional cost.
4. REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
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Your refund will be issued to your original payment method
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Processing time may take 5–10 business days depending on your bank or payment provider
5. RETURN SHIPPING
Customers are responsible for return shipping costs unless:
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The item is defective
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The wrong item was sent
Original shipping costs are non-refundable.
6. LATE OR MISSING REFUNDS
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank (processing times may vary)
If you’ve done all of this and still have not received your refund, please contact us at zenvyqo@outlook.com.
7. CONTACT
If you have any questions about our Refund Policy, please contact us:
Email: zenvyqo@outlook.com
Business Name: Zenvyqo
Thank you for shopping with Zenvyqo.